Hand Crafted Artisan Rugs
Hand Crafted Artisan Rugs
Returns & Refunds
How to care for your rug
It is fairly common for hand woven rugs to show minor irregularities. Traditionally made on portable looms, often dismantled for transport and re-assembled at the new camp, the completed nomadic rugs (like Kilims, Burgestas etc.) would not always turn out perfectly proportional. The preferred use of vegetable dyes also brings some color variation as dyes vary from batch to batch. Some rugs like Chobis display a unique pile abrashing where the same colors will display variating shades depending on how the wool was dyed and this may be accentuated as the rug fades. However your Oriental rug will last you a long time if cared for properly and precaution is taken to avoid damage from some of the regular culprits:
We provide discounted shipping rates that includes insurance equal to the full purchase price of the rug/s. We ship using UPS or FedEx Ground services and for multiple purchases to the same shipping address, combined shipping will be further discounted. The listed shipping rates are for within the Continental United States (for HI, AK and Canada, please inquire).
For International orders please be aware that shipping, any customs duties or VAT are the responsibility of the buyer. If you would prefer a different shipping method, kindly let us know and we will try our best to accommodate your request. For speedy delivery such as next day service, additional shipping charges will apply.
Purchases will be shipped immediately upon payment confirmation. You will receive a purchase confirmation email followed by shipping/ tracking information with an estimated date of delivery once your order ships. Please contact us for any shipping and order inquiries.
Your satisfaction is very important to us. To better assist our customers in making a more informed purchase, we try to provide detailed information with multiple images for each rug. Even after receiving your new rug/s, if you are not completely satisfied with your selection, simply return your rug/s within 7 days of delivery for an exchange or full refund. You will be credited with a refund of full purchase price once we have received and inspected the returned rug/s - you pay only for return shipping. Please hold onto your order packaging in case you need to make a return.
Contact us for return instructions on how to best wrap & package the rug and have the rug/s shipped back. We will assist you with your return if needed. Simply put, we'd like your shopping experience to be completely hassle free.
Commitment To Privacy
Your privacy is important to Woven Colors. This notice applies to all information collected or submitted on the WovenColors.com website. The information you provide about yourself when placing an order is only used to complete your order. On very rare occasions we might contact you with new product arrival or promotional notices. We are a small business and have no interest in sharing any information with outside parties - rest assured you will not be spammed with junk mail. Orders placed via our website are executed in a secure encrypted environment with only your mailing information made available to us for shipping purposes. If you have any questions, please feel free to contact us.